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patricia_ouma@outlook.com

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PATRICIA OUMA

Bachelor of Science Hospitality Management

Dubai UAE Diploma Human Resources Management

CAREER OBJECTIVE

Seeking a challenging career within customer service in a progressive organisation that provides an opportunity to capitalise and leverage on my work experience and abilities.

SKILLS

Dedicated Team player with the ability to work independently

    • 80%

Emotional intelligence & shows Empathy

    • 80%

Customer service and quality oriented

    • 80%

Creative, Articulate and excellent with time management

    • 80%

Ability to handle complaints in a professional manner

    • 80%

Critical path thinking and solution

    • 80%

Complex problem-solving, Negotiation skills

    • 80%

Highly adaptable and innovative

    • 80%

PC based skills to operate Windows package such as Microsoft Word, Excel and Outlook

    • 80%

WORK EXPERIENCE

  • 2017 - Present

    Yamal Properties, Dubai

    Yamal Properties
    Client Relationship Specialist
    • Provide comprehensive information on properties available for lease and sale
    • Collect all relevant documents to publish new listings and negotiate their leasing price, as per the current market
    • Meet potential clients and organise viewings
    • Follow up on leads through cold calling to potential clients

  • 2012 - 2017

    Burj Al Arab, Dubai

    Burj Al Arab
    Executive Butler Coordinator
    • Coordinated services with various departments within the hotel
    • Carried out daily check-in and check-out tasks which are time bound
    • Maximised revenue through upselling of facilities and services
    • Customer service duties identifying and resolved complaints

  • 2009 - 2012

    Jumeirah Beach Hotel, Dubai

    Jumeirah Beach Hotel
    Front desk Receptionist
    • In charge of running the daily operations within the front desk
    • Ensure guest registration and check out
    • Ensured the hotels quality customer services have been meet
    • Handled guest’s registration, complaints, billing and upselling of hotel services and facilities

  • 2007 - 2009

    Wild Wadi, Dubai

    Wild Wadi
    Guest Services Assistant
    • Sold our services and facilities to inhouse and walk-in guests.
    • Organised FAM trips for Travel Agencies.
    • Lifeguard duties (Saved eight lives)
    • Dealt with cashiering transactions and prepared daily sales reports

EDUCATION & TRAINING

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degree
degree
degree

Bachelor of Science Hospitality Management, Kenya Methodist University

Aug 2012 - June 2016

Human Resources Management Trainings, Emirates Academy of Hospitality, Dubai UAE Diploma

Sep 2014 - Dec 2014

Bayut & Property Finder communication training.

Suite Reservations.

Phone Etiquette.

PERSONAL INFORMATION

Nationality : Kenyan

Visa Status: Under spousal visa in UAE

Flexible to relocate within UAE

LINGUISTIC SKILLS

English - Native speaker.

Swahili - Native speaker

HOBBIES

Experiencing different international cultures through travel and cooking.

Reading, listening to music, Stylist.

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